How to use the LOWE devices?

The Lowe devices are equipped with a control panel for switching on / off and choosing the treatment desired to perform. Switch on the device by holding the Program button pressed for few seconds until the green LED light appears.  The emission of the laser beam goes into standby if the device is removed from the skin. To turn off your device, press and hold the Program button.

Are the LOWE devices safe?

All devices are equipped with a safety system patented by our company, the Laser Safety Eyes (LSE). It enables the emission of the laser beam only if the device approaches to a distance of less than 3 cm from a reflective surface such as the skin. Each device is thoroughly tested to ensure a safe and enjoyable use.

To test the system, turn on the device and bring your hand to about 3 cm from the lens.  The red LED light on the control panel will signal the emission current. The LED will start flashing and will suspend the issue when you remove the hand, proof of proper operation.

How are manufactured?

The body is made of ABS medical. The lens is biocompatible methacrylate.

How to clean the device?

To clean Lowe devices simply use a common intimate cleanser, being careful not to wet the control panel located at the base of the device. You only need to clean the lens and the body of the device.

Contraindications or side effects?

LOWE devices do not present side effects even for prolonged use.

The use of laser is not recommended in case of:  Pregnancy, Thyroid problems, Heart disease, Neoplasms, Immunosuppressive therapy and in case of pacemaker implantation.

Tools of fixation, metal and plastics plates are not a contraindication to the use of the laser.

There were no side effects on the users of Lowe products. However, it is recommended to subjects at allergic risk or who have already had a photosensitivity reaction, to test the treatment for a few minutes. To know all the details of use and warnings you should carefully read the instruction manual.

How long and how often should I use the LOWE device to see the benefits?

To achieve aesthetic and functional improvements we suggest using the device 2-3 times a week for an extended period that varies according to age and specific conditions.

When I see the first aesthetic improvements?

The first results will be achieved after a few weeks of treatment. The improvements entity depends from the conditions of the treated part of the body and age.  After the age of 50/55 years, we recommend a constant and continuous use.

Do professionals confirm the results?

Yes, they do. We have conducted clinical studies and specific scientific insights on Aurora device. You can visit the dedicated section of the site.

Technology Low Level Laser Therapy (LLLT) is an effectively technology without side effects, clinically recognized and supported by numerous studies and scientific insights.



Is free shipping?

Yes, it is. The shipping is free worldwide.

How long will it take for the package to be delivered?

Shipments take about 1-3 days to arrive at their destination in Italy. For foreign shipments, timings are approximately the following:

Europe 1-2 days

USA 3-4 days

Canada 3-4 days

Latin America 4-5 days

Asia – Middle East 2-3 days

Africa – Oceania 5-6 days

India 2-3 days

The order will be shipped in the day of purchase, if completed before 14.00. No deliveries are made on Saturdays, Sundays and public holidays. The courier will send the parcel tracking code to the email address entered in the order.

GLS: If the first delivery is not successful, the second is agreed with the client to ensure its success. The client has 5 days to reply to the email, after which the package will enter in stock, and it can only withdraw it at the courier no later than 7 days.

FEDEX: If the first delivery is not successful, the second is agreed with the client to ensure its success. Usually there are 3 delivery attempts.

At the time of compiling billing address / delivery, we recommend leaving a phone number so courier can contact you and better organize the expedition.

Is the packaging discreet?

Yes, it is. Lowe has 3 well-designed packaging, to protect the device and the privacy of its customers. The outer packaging is completely anonymous.

What content will have my package?

The new device will come along with a black velvet bag which will preserve it and carry it comfortably; a multilingual user manual, a charger and USB  cable .

How do I return the product?

For detailed information on the return process, please read “Shipping and Returns” on the dedicated section on the site.

How long is the warranty period?

Lowe guarantees its products against the Consumer (pursuant to art. 128, para. 2, letter. A) of Legislative Decree no. 06/09/2005, n. 206, Consumer Code), for a period of 2 years from date of purchase.

How do I return a defective device?

For detailed information on the guarantee and on the return of the product, consult the dedicated section.

Can I buy another battery charger?

Yes, you can. If the need of another battery charger occurs within the two-year warranty period, you can request a replacement by following the normal procedure. If the request would be received after two years or if the damage would not be covered by warranty, you can ask for a new battery charger by sending an email to customercare@lo-we.com and follow the instructions provided by the Customer Service Lowe.


Which payment system are provided?

The customer can pay by PayPal, credit cards (Visa, MasterCard, V Pay, Maestro) or bank transfer.

Which card are accepted?

If you choose to buy with PayPal, you can pay with the following cards:

metodi di pagamento lowe

If you choose to buy with Credit Card, you can pay with the following cards: